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Did You Receive a Letter from Us?

If you recently received a letter from us and would like more information, please review the information below for common questions related to our most frequently-mailed letters.

Common mailing topics

Email delivery failure

I received a letter saying that my eDocuments delivery was not successful. What does this mean?

If you received a letter indicating that we were unsuccessful in sending your eDocument notifications by email, it may be that your email service provider is blocking these emails. To ensure successful delivery of your eDocuments notifications, please add the following email address to your address book or safe list, or contact your company's IT group to allow this address to pass through email filtering software:

If you continue to receive the letters even after you have updated your address book, please call us at 1-800-359-3379 for assistance.  

Inactivity on your account

I received a letter indicating that there has not been activity on my account recently, and that my money may be escheated. What does this mean?

If you have not accessed your account in several years, state laws may deem your account to be inactive. Once an account is inactive, it is considered by your state to be abandoned property and Wells Fargo is required to turn over (escheat) your money to the state in which you reside. In most states, an account is considered to be abandoned when there is no shareholder-initiated contact for three to five years.

For additional information, please refer to our Account Inactivity pages.

Address change

I received a letter indicating that my address changed, and you need my new address to be verified. Why is that, if the letter reached me at my correct address?

Due to a previous mailing we attempted to send you, the US Postal Service notified us that the address we were using may no longer be valid. To verify or update your address of record, please complete and mail the form, or call us at 1-800-359-3379.